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Terms of sale

In force as of 6 September 2026. The French version prevails.

Article 1 — Purpose and scope

Wander SAS, a simplified joint-stock company with share capital of €5,000, registered office at 26 rue Bosquet, 75007 Paris, registered with the Paris Trade and Companies Register under number 105 543 946 (contact@wander-ride.paris, +33 6 66 92 84 76), hereinafter "Wander", offers guided electric-bike tours ("the tour" or "the service") under the Wander Ride brand. These terms of sale govern the sale of these services to consumers. These terms of sale are available at all times on the site, and the written confirmation referred to in Article 3 includes a link allowing you to consult them and to keep them. Payment of the price or of the deposit, which forms the contract under the conditions of Articles 3 and 5, constitutes acceptance of these terms of sale in the version in force on the date of that confirmation. The specific terms stated on the confirmation prevail over these terms of sale, but may not deprive you of the rights these terms grant you where the latter are more favourable to you.

Article 2 — Nature of the service

Wander designs, organises and hosts the guided tour. It provides each participant with an electrically assisted bike and a helmet, and guarantees the presence of a host throughout the tour. The tour uses cycle lanes and quiet streets as far as possible.

Article 3 — Booking

Booking requests are made via the site form, by email or by any other agreed means; a request does not constitute a booking. Wander replies with a written confirmation stating the date, the time, the meeting point, the route, the number of participants, the total price payable, the payment terms and the payment deadline, and including a link to these terms.

That confirmation constitutes a firm offer: Wander holds the date, your place and the price stated in it at your disposal for seven days, and at the latest until forty-eight hours before the proposed date. Where the confirmation is sent to you less than forty-eight hours before that date, it states the day and the time by which payment must be made, which replace that period. Once the period of validity has passed, the confirmation lapses and a fresh request is required.

The contract is formed only upon receipt by Wander of the agreed payment, within that period. For as long as that payment has not been received, you are bound by nothing: you owe no sum and remain free not to proceed. Wander, on the other hand, is bound by its confirmation throughout its period of validity; it may withdraw the confirmation before that term only if the service can no longer be provided on the proposed date, for one of the reasons set out in Article 7.2 or in the event of a temporary suspension of the activity. It then informs you in writing without delay; the withdrawal takes effect only upon receipt of that written notice, you owe Wander nothing, and any sum already paid is refunded to you in full within fourteen days.

A shared tour has no more than five participants per host. For any one date, Wander does not allow more confirmations to run at the same time than it has places to hold. Should it nonetheless receive more payments than places, each contract is formed upon receipt of the corresponding payment; Wander informs the customer whose place it cannot hold that same day and offers them, at their choice, a second departure on the same date, another date, or a full refund of the sums paid within fourteen days.

Article 4 — Prices

Prices are stated in euros, inclusive of all taxes, per person, unless stated otherwise. Prices shown on the site are indicative; the firm price is the one on the booking confirmation. Private or bespoke tours are subject to a specific quote.

Article 5 — Payment

Payment is made by the means indicated on the confirmation, secure online payment link or bank transfer, before the date of the tour and within the period of validity of the confirmation. The contract is formed upon receipt of the payment by Wander, and not upon the sending of the confirmation. Payment is deemed received on the date on which you issued it: the date of the transaction evidenced by the payment provider for a payment made by link, the date of the transfer order shown on your bank statement for a bank transfer. The time the funds take to reach us cannot be held against you: a payment issued before the confirmation expires forms the contract, even if it reaches Wander after that term.

As soon as that payment is received, and in any event before the service begins, Wander sends you by email, on a durable medium, the confirmation of the contract required by Article L. 221-13 of the French Consumer Code: it sets out Wander's identity and contact details, the essential characteristics of the service, its date, its time, its meeting point, its duration and its total price inclusive of all taxes, the information that the service, being provided on a specific date, gives rise to no right of withdrawal, the cancellation and rescheduling terms of Article 7, the complaints procedure and the contact details of the consumer mediator; these terms are appended to it and the payment receipt is attached.

For private or group tours, a deposit may be required: its receipt forms the contract, the balance being paid by the agreed deadline, where applicable on site before departure. If Wander is unable to proceed after having received a payment, the sums paid are refunded to you in full within fourteen days.

Article 6 — Right of withdrawal

In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for leisure services provided on a specific date or period. As our tours are provided on an agreed date, the contract formed under the conditions of Articles 3 and 5 gives rise to no right of withdrawal. For as long as that contract is not formed, you are bound by nothing and remain free not to act on the confirmation, at no cost and without giving reasons. The cancellation and rescheduling terms of Article 7 apply instead.

Article 7 — Cancellation and rescheduling

7.1 By you

Any cancellation or rescheduling request must be sent to contact@wander-ride.paris. Unless specific terms are stated on the booking confirmation, the following scale applies:

The 50% retained in the last forty-eight hours corresponds to the costs Wander has already incurred, host mobilised and equipment reserved. In the event of duly justified force majeure preventing you from taking part, rescheduling is sought as a priority and no amount is retained.

7.2 By Wander

Wander may cancel or reschedule a tour in the event of force majeure, weather making safety uncertain, or an insufficient number of participants. In that case you are offered a reschedule or a full refund of sums paid, to the exclusion of any other compensation.

The minimum number of participants for a shared tour is set at 3. That number is assessed by reference solely to the places for which Wander has received payment, that is to say the contracts formed within the meaning of Article 3. No later than 7 days before the agreed date, Wander informs you in writing that the departure is confirmed or that it is cancelled for want of a sufficient number of participants; in the latter case, the rescheduling or the full refund provided for above are offered to you, and unpaid confirmations for that departure are withdrawn and may no longer be paid. Where your request is received less than 7 days before the proposed date, that information is given to you with the confirmation or, at the latest, upon receipt of your payment. This minimum does not apply to private tours, which are subject to no minimum number of participants.

Article 8 — Conduct, safety and participant obligations

The participant declares that they can ride a bike and are fit for moderate physical activity. During the tour, they undertake to:

Wander reserves the right to exclude, without refund, any participant whose behaviour compromises their own safety or that of the group, or who is under the influence of alcohol or drugs. The tour is not suitable for people for whom cycling is medically inadvisable; in case of doubt, the participant is the sole judge of whether to take part and may seek a doctor's advice.

No minimum height is imposed in advance: the participant's ability and the bike's adjustment are assessed in the light of your request, before the written confirmation is sent, and again during the handover at departure. Wander may turn away a participant for whom no suitable and safe set-up is possible.

The minimum age to ride one's own bike is 14. Minors may take part only if accompanied, throughout the tour, by a participating responsible adult who remains responsible for supervising them. Children under 14 may, on request and if the written confirmation expressly provides for it, travel as a passenger on a cargo bike ridden by an adult, provided a suitable, approved child seat can be fitted.

Article 9 — Liability

Wander is bound by a best-efforts obligation in organising and hosting the tour. It cannot be held liable for matters attributable to the participant or to a third party, nor in the event of force majeure.

Article 10 — Complaints and consumer mediation

Any complaint must first be sent in writing to contact@wander-ride.paris. Failing a satisfactory reply within two months, and in accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer may use a consumer mediator free of charge. As Wander SAS operates in the tourism sector, the competent mediator is: MTV Médiation Tourisme Voyage — www.mtv.travel (postal details and referral procedure available on that site). For a cross-border dispute within the European Union, the consumer may also contact the European Consumer Centre of their country of residence.

Article 11 — Personal data

Data collected is processed in accordance with the privacy policy.

Article 12 — Image

Photographs or videos may be taken during the tour. They are used for communication purposes only with the agreement of the identifiable persons concerned; you may object at any time.

Article 13 — Governing law and disputes

These terms are governed by French law. Failing an amicable settlement, disputes fall under the competent courts under ordinary law.

Article 14 — Language of the contract and discrepancies between versions

14.1 These terms and conditions are drafted in French. They are translated into English, Spanish, Simplified Chinese, Japanese, Arabic, Greek, Latin, Hebrew and Russian so that the customer may read the contract in their own language.

14.2 The contract is concluded in the language of the version consulted by the customer when placing the order. The customer may correspond with Wander SAS in that language.

14.3 In the event of any discrepancy between versions, the French version prevails for the interpretation of these terms. This rule may neither deprive a consumer customer of the protection afforded by the mandatory provisions of the law of their country of habitual residence, nor override the rule that, in case of doubt, terms are interpreted in the sense most favourable to the consumer.