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Terms of sale

In force as of 5 June 2026. The French version prevails.

Article 1 — Purpose and scope

Wander SAS, a simplified joint-stock company with share capital of €5,000, registered office at 26 rue Bosquet, 75007 Paris, registered with the Paris Trade and Companies Register under number 105 543 946 (contact@wander-ride.paris, +33 6 66 92 84 76), hereinafter "Wander", offers guided electric-bike tours ("the tour" or "the service") under the Wander Ride brand. These terms of sale govern the sale of these services to consumers. Any booking implies prior and unreserved acceptance of these terms.

Article 2 — Nature of the service

Wander designs, organises and hosts the guided tour. It provides each participant with an electrically assisted bike and a helmet, and guarantees the presence of a host throughout the tour. The tour uses cycle lanes and quiet streets as far as possible.

Article 3 — Booking

Booking requests are made via the site form, by email or by any other agreed means. A booking is firm only after written confirmation by Wander (stating the date, time, meeting point, tour and price) and, where applicable, collection of the deposit or price. The contract is deemed formed upon that confirmation.

Article 4 — Prices

Prices are stated in euros, inclusive of all taxes, per person, unless stated otherwise. Prices shown on the site are indicative; the firm price is the one on the booking confirmation. Private or bespoke tours are subject to a specific quote.

Article 5 — Payment

Once you have submitted your request, Wander sends you a confirmation stating the price and payment terms. Payment is made by the means indicated on that confirmation (secure online payment link, bank transfer, or payment on site before departure). For private or group tours, a deposit may be required, with the balance paid by the agreed deadline. The booking becomes firm upon receipt of the agreed payment and Wander's written confirmation.

Article 6 — Right of withdrawal

In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for leisure services provided on a specific date or period. As our tours are provided on an agreed date, no right of withdrawal may be exercised after booking. The cancellation and rescheduling terms of Article 7 apply instead.

Article 7 — Cancellation and rescheduling

7.1 By you

Any cancellation or rescheduling request must be sent to contact@wander-ride.paris. Unless specific terms are stated on the booking confirmation, the following scale applies:

In the event of duly justified force majeure preventing you from taking part, rescheduling is sought as a priority.

7.2 By Wander

Wander may cancel or reschedule a tour in the event of force majeure, weather making safety uncertain, or an insufficient number of participants. In that case you are offered a reschedule or a full refund of sums paid, to the exclusion of any other compensation.

Article 8 — Conduct, safety and participant obligations

The participant declares that they can ride a bike and are fit for moderate physical activity. During the tour, they undertake to:

Wander reserves the right to exclude, without refund, any participant whose behaviour compromises their own safety or that of the group, or who is under the influence of alcohol or drugs. The tour is not suitable for people for whom cycling is medically inadvisable; in case of doubt, the participant is the sole judge of whether to take part and may seek a doctor's advice.

No minimum height is imposed in advance: the participant's ability and the bike's adjustment are assessed at booking and again during the handover at departure. Wander may turn away a participant for whom no suitable and safe set-up is possible.

The minimum age to ride one's own bike is 14. Minors may take part only if accompanied, throughout the tour, by a participating responsible adult who remains responsible for supervising them. Children under 14 may, on request and subject to confirmation at booking, travel as a passenger on a cargo bike ridden by an adult, provided a suitable, approved child seat can be fitted.

Article 9 — Liability

Wander is bound by a best-efforts obligation in organising and hosting the tour. It cannot be held liable for matters attributable to the participant or to a third party, nor in the event of force majeure.

Article 10 — Complaints and consumer mediation

Any complaint must first be sent in writing to contact@wander-ride.paris. Failing a satisfactory reply within two months, and in accordance with Articles L. 612-1 et seq. of the French Consumer Code, the consumer may use a consumer mediator free of charge. As Wander SAS operates in the tourism sector, the competent mediator is: MTV Médiation Tourisme Voyage — www.mtv.travel (postal details and referral procedure available on that site). For a cross-border dispute within the European Union, the consumer may also contact the European Consumer Centre of their country of residence.

Article 11 — Personal data

Data collected is processed in accordance with the privacy policy.

Article 12 — Image

Photographs or videos may be taken during the tour. They are used for communication purposes only with the agreement of the identifiable persons concerned; you may object at any time.

Article 13 — Governing law and disputes

These terms are governed by French law. Failing an amicable settlement, disputes fall under the competent courts under ordinary law.

Article 14 — Language of the contract and discrepancies between versions

14.1 These terms and conditions are drafted in French. They are translated into English, Spanish, Simplified Chinese, Japanese, Arabic, Greek, Latin, Hebrew and Russian so that the customer may read the contract in their own language.

14.2 The contract is concluded in the language of the version consulted by the customer when placing the order. The customer may correspond with Wander SAS in that language.

14.3 In the event of any discrepancy between versions, the French version prevails for the interpretation of these terms. This rule may neither deprive a consumer customer of the protection afforded by the mandatory provisions of the law of their country of habitual residence, nor override the rule that, in case of doubt, terms are interpreted in the sense most favourable to the consumer.